First Choice Building Maintenance's quality assurance program is oriented toward the goal of "total customer satisfaction." Through 30 years of pacesetting and achievements, 1st Choice has established itself with the community as the only choice for cleaning. If you strive to achieve a balance of the finest product and the best value for your property, look no further than here!
An assigned area manager will be inspecting your account weekly, bi-monthly or monthly to ensure the work scope and customer needs are being followed
Area managers are available by cell phone, two way radio and email 24 hours per day, 7 days per week to ensure constant communication
Our area management team will call each customer on a monthly basis to ensure your satisfaction with the work performed in your facitlity
An area manager will be assigned an emergency contact person and phone number at your facility in case of natural disaster, burglary, key issue, or any alarm problem
Log books will be kept on-site to provide constant communication between customers, area managers and cleaning crews in concerns to your facility
Frequent inspections,immediate response to entries in log books, and a predetermined walk through with area managers to ensure that specifications are followed as outlined and requests are handled promptly
Identify problem with area manager, customer and discuss a counteractive solution
On-site meeting with area manager, customer, and cleaning crew to analyze maintenance issues and implement proper corrective measures
Follow-up with area manager, customer and cleaning crew to ensure maintenance issues have been corrected and resolved by the next business day
